Frequently Asked Questions
How much advance notice is needed to book your services?
None at all! We’re ready whenever you need us, and we’ll take care of your particular needs right away. We are available to do last minute cleaning services and repairs, and even late night check-ins. However, our service is booked on a first come, first serve basis and we give preference to those who give us advanced notice. We care for each of our listings individually, but there may be times when we’re temporarily unavailable to accept new hosts due to high demand.
What if my guest arrives outside of business hours?
We take care of everything, don’t even worry!
What is the live check-in process like?
Security is priority to us. Key exchanges will only be done in the following ways:
   1.   In-person with confirmed guests or staff members of Drop The Keez
   2.   Through password-protected smart boxes with unique code communicated to guest prior to arrival
   3.   Through smart locks that can be used only by guests and Drop The Keez
How do I book services?
Every service can be booked through our website. If you choose our full management service, we will schedule a home visit to meet you, evaluate your listing, and get the keys from you. The rest of the services can be setup online.
What does full management service mean?
With Drop The Keez, you’re gaining time and peace of mind. After you get started, you won’t hear from us, but we’ll always be available for you. We will handle everything related to renting out your property on Airbnb: setting up the account, responding to inquires, maintaining the listing, being the emergency contact for guests, cleaning the listing, replenishing consumables, inspecting for damages after every stay, and repairing when needed.
Does Drop The Keez manage single room listings?
Of course!
How do I cancel my Drop The Keez account?
We do not have a fixed-term commitment, but we ask for a 30-day courtesy notice.
What happens if a guest damages my property?
It’s an unusual case, but Drop The Keez will assist with filing a host guarantee claim with Airbnb.
Am I able to block off certain dates on my calendar?
Yes! Just let us know and we’ll take care of it. You can also do it directly through your account by logging in, but we ask to be notified anyway so we’re on top of it.
Am I able to manually update prices on my calendar?
We ask that you do not manually update any prices. We monitor pricing very closely and use a third party to automatically update in real time. However, if you know of a local event that you believe should be accounted for, just let us know and we’ll update on our end.
What happens in case of emergency?
We’re available 24/7 to hosts and guests at
How can I get in touch with Drop The Keez?
Typically, we’ll answer emails within one hour.
How do I apply for a job at Drop The Keez?
We’re always interested to hear from people who want to work for us. If you’re interested, please send us an email. We’re also interested in hiring city managers in major markets throughout the US. We’re looking for people who are passionate about the sharing economy. You should be familiar with Airbnb and have used it either as a guest and/or host.
What does the check-in process look like?
We provide an automated or live-check in by request. We will discuss both options and decide what is best for your property.
I have specific instructions for cleaning my listing. Who do I tell?
Tell us! We use an app where any special instructions are communicated to the cleaner via picture.
What is Drop The Keez?
Drop the Keez is the new player in the short term vacation rental business, using platforms such as AirBnb, VRBO and HomeAway. We offer on-demand and full management services to best serve the needs of property owners. Drop The Keez is a platform that blends a high level of tech with a true real estate expertise.
How can I get started with Drop The Keez?
Visit our pricing page to choose your package, then fill out your information. You can always contact us by email at
What is Drop The Keez’s relationship with Airbnb?
We do not have an official relationship with Airbnb, although we’re in communication with them on a regular basis. DTK identifies with Airbnb because we only use that platform, making us Airbnb experts! We believe in Airbnb’s mission: Belong Anywhere.
Does Drop The Keez list my rental on multiple platforms?
By request. We mainly manage properties on Airbnb as their system is the most effective. We make sure your listing consistently ranks high in the search results and your rates are set to maximize revenue.
Do I make more money with Drop The Keez?
Yes, on average, our hosts see 40% more revenue due to our intelligent pricing software that looks 12 months into the future. Drop The Keez continually evaluates all of the various revenue-maximizing tools in order to keep your earnings high. Since we’re familiar with each of our properties, we not only take into consideration demand and location, but also the quality of the actual listing to price appropriately.
Why do you only list on Airbnb?
We’re Airbnb professionals! Instead of using tons of resources to distribute our energy in different platforms, we’ve decided to focus on the one that works best. Hosts on Airbnb see the same, if not better, occupancy rates than hosts that use other platforms. Our philisophy matches with Airbnb, which is opening to different cultures and connecting with people, so we support their mission and platform.
Which cities is Drop The Keez currently operating in?
Los Angeles
If you would like Drop The Keez in your city, please let us know!
How much does Drop The Keez cost?
It depends on the service you require. Please refer to our pricing page.
How often will I get paid for bookings?
Within the first five business days of the month. After processing our management fee you’ll receive the income generated by your property.
Does Drop The Keez offer a free trial period or promotional period?
No, but we will do a free home visit. We’ll identify how you could improve your listing and let you know what you can expect to earn.
Does Drop The Keez use an intelligent pricing tool to maximize revenue?
Yes! Drop The Keez uses third party intelligent pricing tools to maximize your profits.We see an average of 40% increase in revenue for our hosts who don’t use an intelligent pricing tool. This service is included with all full service management rentals.
Do I need to provide linens?
Yes. But if you’d like, we can also provide you premium linens.
Who pays the cleaning fee?
The guest pays the cleaning fee. This is standard practice in the short-term rental market.
I love Drop The Keez! How can I spread the word?
And we love you too! We’re on the biggest social media platforms, so you can share your favorite content or find us on:
Have more questions? Feel free to reach out via e-mail or phone so we can address your specific doubts.